About Us:

St Marys Indoor Shooting Centre is the premier Indoor Shooting Range in Sydney. The centre is home to a 50m indoor range is suitable for centrefire, rimfire and pistol shooting. The centre also offers firearm storage facilities for members along with a well-stocked firearms dealership. Having been in operation for over 22 years we have established a loyal and regular client base.

We currently have a Customer Service Supervisor role vacant, the successful candidate will have a good knowledge of the industry, has held a NSW firearms licence for a minimum of 3 years and has outstanding customer service skills.

This is a full-time position that operates on a rotating roster which involves weekend and evening shifts.

Role Responsibilities:

As a Customer Service Supervisor, you will be responsible for:

·        Supervising the operation of the range and retail outlet

·        Supervision of staff, volunteers and customers

·        Sale of firearms and accessories

·        Customer services queries, orders, bookings and general administration

·        Compliance with the NSW Firearms Act

·        Delivering training courses offered by the Centre

Key Selection Criteria:

To be successful in this role you will ideally have:

·        Good knowledge of firearms legislation and licensing procedures

·        Experience supervising staff

·        Excellent customer service skills with experience in solving customer complaints

·        Good knowledge of firearms and related products

·        Proven retail experience

·        Experience in delivering training

·        Own transport


The successful candidates will be required to have a current NSW Firearms licence (preferably A, B and H) and ideally a customer service background. These roles are forward client facing and require people with the ability to interact with members and customers in a pleasant and helpful manner.