Overview

Object of the Position

  • To provide a professional customer service orientated retail experience.

Qualifications Preferred

  • Qld Licensed firearms holder

Personal Attributes and Skills

Consistent with the standards required for the position at Cleaver Firearms, the successful applicant will:

  • Exhibit personal drive and self-motivation with integrity to a high standard that demonstrates behaviors consistent with Cleaver Firearms values and standards of practice.
  • Behave honestly, ethically, professionally.
  • Provide courteous, prompt, professional and knowledgeable service to all customers and manage their expectations.
  • Help customers with finding products they are looking for – with the ultimate aim of encouraging them to purchase and return again for future purchases.
  • Assist customers with purchases by identifying their needs, showing or demonstrating merchandise, arranging payment, and / or arranging for their delivery.
  • Ensuring high levels of customer satisfaction through excellent communication and customer service skills.
  • Assist with the sales process by maintaining a fully stocked store.
  • Actively be involved in the receiving and storing of new shipments.
  • Ability to rapidly acquire and maintain product knowledge, accurately describe product features and benefits to customers and provide accurate advice on firearms shooting and reloading topics.
  • Comply with all company policies and procedures with an ability to follow legislation pertaining to Retail Operations, Work Health and Safety requirements and Weapons Act legislation.
  • Ability to operate within a diverse team

Key Responsibilities

  • Face-to-face interaction with customers.
  • Provide in-depth product and service advice in a firearms retail environment.
  • Sell products and services.
  • Provide helpful advice to customers regarding purchases.
  • Complete any other tasks as instructed by the Director or his delegate

Essential Criteria

  • Proven working experience in retail sales preferred
  • Basic understanding of sales principles and customer service practices
  • Solid communication and interpersonal skills
  • Customer service focus
  • Friendly, helpful, confident and engaging personality
  • Basic administration skills