Overview

About Us:

Beretta Australia is ISO accredited company, we pride ourselves on the standards we hold in OHS, Quality and Environment and to this end we know our employees do as well.

This is an exciting opportunity to join Beretta Australia, we are a leading distributor of some of Australia’s most iconic brands within the firearms and outdoor sporting goods industry. this role primary duty will be a Customer Service Representative is to assist our dealer network and end-users in understanding our products to identify solutions to fit their needs.

Role Responsibilities:
  • Answer incoming customer enquiries in a professional and efficient manner.
  • Process orders in an efficient and accurate manner providing order status updates.
  • Ensure all customer queries and complaints reach a positive and appropriate conclusion.
  • Promote our product range and a variety of product related solutions (on job learning).
  • Support our dealers and consumers with product and technical information (on job learning).
  • All inbound and outbound aftersales products processed in our CRMs.
  • Build rapport with customers and demonstrate our value-add philosophy.
  • Proactively contribute to the ongoing development of departmental and company processes and policies.
  • Reporting as instructed weekly, monthly and annually.
Key Selection Criteria:
  • Excellent communication skills both written and verbal.
  • Outstanding in customer service.
  • Ability to convert customers into buyers.
  • Accurately conveying details to other individuals.
  • Accuracy in data entry and reporting skills.
  • Attention to detail.
  • Time management skills.
  • Ability to work within a team environment
Qualifications:
  • Experience in customer service is necessary including liaising with customers.
  • Experience in selling preferred, but not essential.
  • A can do attitude and positive team player.

You are a person who is looking to get a role with variety. Bring your skills to make this role successful and be open to learn new skills for a growth pathway.