About Us:

At Badlands we are a boutique family run Outdoor Sporting Store. Or pride and passion is Sporting, Hunting and Tactical gear. Located in the Hills area, we are here to accommodate the needs of the avid outdoorsmen, sportsmen, Sporting shooters and Law enforcement personnel. With a high level of knowledgeable and A+ customer service along with the brands you need.

We are currently seeking an enthusiastic and professional Retail customer service professional to join our team. You will be responsible for providing A+ customer service in store and over the phone. You will need to complete all activities with 100% accuracy.

Role Responsibilities:

Role Responsibilities:

  • Reporting to and assisting the store manager, roles and responsibilities may include:
  • Process online web orders, liaising with customers in relation to their order.
  • Answer & direct multi-line phone calls in a professional manner
  • Process over the phone sales
  • General retail duties – e.g., processing sales, customer service
  • Assist customers with inquiries in store.
  • Pack, process & dispatch daily mail & parcels
  • Respond to email inquiries if needed.
  • Maintain a well organised and tidy shop and warehouse for all bulk stock locations.
  • Liaising with suppliers to organise items for credit, return and warranty if needed.
  • Completing required paperwork with 100% accuracy
  • Answering phone calls with excellent communication and customer service skills
  • Other duties as required.
Key Selection Criteria:


  • Must hold NSW Firearms Licence and be able to obtain (clean criminal history is essential)
  • High attention to detail. This job is suitable for someone who can multitask in a high-pressure situation, while maintaining attention to detail
  • Excellent time management and communication skills
  • Be a quick learner, and happy to ask questions if unsure about anything.
  • Enthusiastic and willing to expand your knowledge to incorporate all facts of the business.
  • Previous administration, customer service and/or retail experience advantageous
  • NSW Driver’s license and vehicle
  • Behave honestly, ethically, professionally.
  • Meet all NSW Firearms Registry requirements to obtain and continue to hold an NSW Dealer Employee Authority
  • Work on Saturday
  • Comply with all company policies and Work Health and Safety requirements.
  • Ability to follow legislation pertaining to NSW firearms act.